Having trouble logging on

1. How to set up an account

When you became a leisure centre member, you will have provided us with an email address.

To set up an account, you will still need to be able to access this email account. If you no longer have access to it, or can’t remember which email address you provided to us when you became a member, please call one of our reception desks on 01543 308810 (Burntwood) or 01543 308842 (Friary Grange) and provide us with your current email address. You will need to provide us with your membership number and full details. We will then change this on the system for you, so you can login.

To generate your password, click on ‘Set up an account >’, enter your card number (this is on front of your leisure centre membership card or Leisure Activity Passport card) and is five digits long.

Then enter your email address into the box below.

Then type the code you can see at the bottom of the page into the ‘Confirmation Code’ box. Please note letters are not case sensitive and there is no zero.

Then press register (purple button on the bottom right of the screen).

You should then receive an password, which will be sent to your registered email address, and which you can use to log in by clicking on the Member Login button and following the steps below.

2. How to login as a member with a password

Once you have received your password (see above steps), click on ‘Member login >’

Enter your card number (this is on front of your leisure centre membership card or Leisure Activity Passport card) and is five digits long in the first box.

Then enter your email address in the second box.

Then enter your password (that was sent to you in the email) into the third box.

Press continue (purple button on the bottom right of the screen).

If you have any problems logging in, please call our reception desks on 01543 308810 (Burntwood) or 01543 308842 (Friary Grange). You will need to provide us with your membership number and full details.

3. How change my password

If you have forgotten your password, click on the ‘Login as a member’ and click on the ‘Forgotten password’ purple link underneath the entry boxes. You will be taken to a new page and asked to enter your email address. You will then be sent a link to a webpage where you can create a new password by following the instructions.

Alternatively, if you know your password, but want to change it to a more memorable password, login to your account and click on ‘Update password details >’.

4. How to change your email address

If you have forgotten which email address you registered with, please call our reception desks on 01543 308810 (Burntwood) or 01543 308842 (Friary Grange) and we can either confirm your email address or update your email address. You will need to provide us with your membership number and full details.

Alternatively if you want to change your email address, login to the system and click on ‘Update email address >’

5. Any problems?

If you have any problems logging in, please contact our reception desks on 01543 308810 (Burntwood) or 01543 308842 (Friary Grange) and we will do what we can to help. You will need to provide us with your membership number and full details.

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